Our services
Our services are built on decades of experience and expertise across
a vast array of industry sectors.
Strategy
A perfect plan that never gets off the ground is just a waste of time or, as Edison says, “hallucination”.
We prefer strategies which can be implemented, and implement well. So, we work with you to figure out the best direction, goals, and devise a plan that will actually work and then help make it happen.
Because our approach is tailored to each situation, we don’t use a cookie cutter methodology. Instead, we ask and answer four questions:
Strategy without execution is hallucination.
Where are we today?
We analyze your current situation including the market and how it works, opportunities, capabilities and the reasons for any roadblocks to your success.
Where do we want to be? Together, we define a clear picture of success, setting specific measurable goals which reflect your vision and provide a practical benchmark for tracking progress.
What needs to be done?
We then develop a strategy to achieve your goals, identifying key actions, addressing potential risks, and outlining the resources and support needed.
How to do it?
Turning strategy into reality is where we excel. We create detailed, actionable plans that break the journey into a doable plan.
Franchising
At the outset, the best franchise systems create a foundation for success for franchisees, the franchisor, suppliers and customers.
Whether you’re building a franchise model from scratch or improving an existing program, our approach ensures that your systems are scalable, effective, and aligned with your long-term goals.
With extensive development and operational experience in the franchising sector, we bring a deep understanding of what it takes to create and sustain thriving franchise systems.
The system is the solution
Feasibility
We assess the concept, scalability and financial outcomes for franchisees and the franchisor, to ensure each has the opportunity for a fair return on their investments.
Reviews
Scopes vary, but can include financials, agreements, operating practices, or franchisee satisfaction. We recommend best practice improvements as necessary.
Growth Planning
Part strategy and part project planning, we develop a workable plan which includes: legal agreements, structuring, recruitment, operational policies and more.
Advisor Network
We have an extensive network of suppliers and legal, accounting and business advisors and will be happy to make introductions to help your growth journey.
Commercial Modelling
While some might assume we’re spreadsheet wizards, —and yes, we have “better than most” skills – the real art of modelling lies in understanding the business questions to answer and what decisions need to be made along the way.
Our models are designed to be user-friendly, allowing you to explore “what-if” scenarios and understand the potential outcomes. This flexibility empowers clients to test ideas, plan effectively, and make informed decisions with confidence.
In God we trust, all others must bring data.
Questions to answer
Often “models” are just fancy spreadsheets without providing great insights. So firstly, we spend time to ensure the questions we will answer are the right ones for the business.
Building blocks
We break down the question into the elements that are needed to answer them – demand, staffing, technology and marketing – asking questions not yet considered.
Building and populating
This is the nerdy work. We build the model, analyse data, research options and populate the model ensuring that each input is as accurate as the data and analysis allows.
Answers
Here we focus on the combinations of assumptions wand the outcomes they produce. This provides clarity, informed decision making and confidence
Advisory
Advisory and coaching aren’t about making decisions for you – they’re about helping you grow and make the best decisions for you and your business. We present options and outline the pros and cons of each, ensuring you have the information needed to move forward with confidence.
Each type of advisory work has its own flavour and approach – we don’t assume “one size fits all” – we prefer to tailor our approach to each situation.
None of us is as smart as all of us.
Advisory Boards
Acting as Chair we establish an Advisory Board to provide you with options, identify the benefits risks of each, so you can make informed decisions
Subject Matter Expertise
We bring expertise in franchising, licencing and channel structures and apply our experiences to opportunities and challenges you may be facing
Coaching & Mentoring
Working one on one, we help individuals develop their management and leadership skills through regular working session, providing insights from our experience
Project Management
Whilst a well-structured project plan is certainly built on in depth planning in its development, the real work of project management lies in execution – adapting to changes, solving problems as they arise, and keeping the focus on the big picture.
We work closely with you to break down your goals into clear, actionable tasks and ensure every team member knows their role. At the same time, we keep an eye on the overall objectives, making adjustments when things don’t go according to plan. It’s about turning plans into results, one step at a time.
Give me six hours to chop down a tree and I will spend the first four sharpening the axe.
Developing the plan
Working from the major blocks of work, we develop the steps necessary to achieve success, identify dependencies and assess their implications, adjusting as required
Engaging the team
We develop a communications plan and help you execute it to ensure the team responsible for execution is engaged – the foundation of great execution
Managing the execution
Ensuring the plan remains on track and making adjustments as they become necessary helps minimise delays, maximises outcomes and helps you reach your goals
Process Improvement
Good processes make life easier and outcomes better. When something isn’t working, it’s often because the process is missing one of the basics.
We help businesses design processes that actually work in the real world. By focusing on these fundamentals, we create systems that eliminate confusion, reduce errors, and make work more efficient. It’s not about adding complexity but ensuring every step adds value and moves you closer to your goals.
Great things are done by a series of small things brought together
Process steps
Nothing is more frustrating that being asked to deliver a task when that task isn’t clear and comprehensive. We focus on simplicity using plain language
Enabling resources
Ensuring the team has the right enabling systems and resources will help ensure quality execution. We make sure the resources required are clear.
Clear roles
Every person involved needs to know exactly how what they are required to do fits into the bigger picture. Our focus on simplicity helps understanding.
Effective communication
We don’t just develop a plan and dump it on you. We develop plans to ensure the plan is understood and people are engaged.